Client Support Specialist Intern

Job Title: Client Support Specialist Intern
Reporting: Manager, Client Support
Location: Grand Rapids, MI
Department: Client Services
Status: Internship to Hire – Part time/ Full time
Industry: Healthcare
Email Resume To: [email protected]

Position Purpose: Assist the Client Support department to assure that Alliant “Exceeds the needs of our customers.” Provide day-to-day operational support for all department functions to ensure customer service and sales support operations, including execution of processes and service levels for external and internal stakeholders, are exceeded. Perform other cross-functional company responsibilities as required. This position is an internship with potential to hire for the right candidate.

Major Responsibilities:

  • Supports a customer-focused culture dedicated to delivering high quality service and creating a positive experience for all customers
  • Processes high volume of customer orders accurately and efficiently
  • Effectively communicates with customers via phone and email
  • Seeks out and develops strategic relationships with all customers. Maintains these working relationships with constant communication and proactively research means, methods and solutions to open and potential future issues that deliver value-add service and products.
  • Support and assist Contracting and Inside Sales departments as needed

Experience and Education

  • Course work in Business, Communications, or another related field
  • Customer Service experience is preferred

Requirements:

  • Ability and experience to personally lead by example and continuously drive Alliant’s Pillars of Belief, including:
    • Passion for exceeding the needs of our customers
    • Dedication to providing great leadership for everyone who works at Alliant Healthcare
    • Devotion to the best quality in everything we do
    • Commitment to holding ourselves and each other accountable for our success
    • Genuine concern for the needs of everyone who comes in contact with Alliant Healthcare
  • Demonstrated customer relationship building
  • Effective problem solving, analysis, and decision-making skills
  • High attention to detail and accuracy
  • Excellent interpersonal, communication, organizational and follow-through skills
  • Ability to work in a self-directed, rapidly changing company
  • Excellent communication skills: oral, written, and presentation

Acknowledgement
The Client Support Specialist job expectations listed above have been fully explained to me. I certify that I understand the commitments expected of me and acknowledge that these expectations will be included within the performance evaluation process.