Client Support Specialist
Job Title: Client Support Specialist
Reporting: Manager, Client Support
Location Grand Rapids, MI
Department: Client Services
Status: Full time
Industry: Healthcare
Schedule: Monday to Friday
Work Location: Hybrid
Ability to commute/relocate:
Grand Rapids, MI 49505: Reliably commute or planning to relocate before starting work.
Alliant Healthcare, headquartered in Grand Rapids, MI, is a Service-Disabled Veteran-Owned Small Business that specializes in federal government sales, contracting, and distribution. Working closely with the Department of Defense, US Department of Veterans Affairs, and other federal agencies, Alliant provides extraordinary value to government customers by providing dozens of pre-established government contracts, access to thousands of medical products, unparalleled procurement knowledge, local sales support, and a single point of contact for maximized ordering efficiencies and customer service excellence.
At Alliant, we seek people who relate to and embrace our company culture. Our focus and values drive our day-to-day operations and can be seen in the quality of our work and relationships.
CORE FOCUS: We make lives better.
OUR NICHE: We accelerate innovation through our nexus of strong healthcare market access in the government and medical device design, manufacturing, and distribution.
CORE VALUES:
- We delight in our work and care for our people.
- Our greatest asset is customer loyalty.
- Relentless in our pursuit of the right answers.
- Dedicated to doing the right thing.
- Excellence is not a skill – it’s an attitude.
Position Purpose
Perform responsibilities required within the Client Services department to assure Alliant exceeds the needs of our customers. Provide day-to-day operational support for all department functions to ensure customer service and sales support operations, including execution of processes and service levels for external and internal stakeholders, are exceeded. Perform other cross-functional company responsibilities as required.
Major Responsibilities
- Supports a customer-focused culture dedicated to delivering high quality service and creating a positive experience for all customers.
- Process a high volume of customer orders accurately and efficiently.
- Effectively communicates with customers via phone and email.
- Support and assist Contracting, Accounting and Sales departments as needed.
Ideal Candidate Profile:
- Demonstrate customer relationship building.
- Effective problem solving, analysis, and decision-making skills.
- High attention to detail and accuracy.
- Ability to work in a self-directed, rapidly changing company.
- Ability to facilitate group meetings.
- Excellent communication skills: oral, written, and presentation.
- Excellent interpersonal, communication, organizational and follow-through skills.
Experience and Education
- Bachelor’s Degree or equivalent experience.
- Experience in customer/client focused role preferred.
- Bonus: Background working in procurement and or purchasing.
Benefits:
- Flexible schedule
- Paid time off
- 401(k) matching
- Health savings account
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Vision insurance
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
